Terms And Conditions

Gardeners Kingston Vale Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Kingston Vale to residential and commercial customers. By booking or receiving any service from us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company, or organisation that requests or receives services from Gardeners Kingston Vale.

Services means gardening, garden maintenance, lawn care, planting, hedge trimming, garden tidy-ups, and any other related services agreed between the Customer and Gardeners Kingston Vale.

Booking means a confirmed appointment for the provision of Services, whether made by phone, online form, or other agreed method.

Quote or Quotation means a price estimate for Services, provided to the Customer prior to the Booking being confirmed.

Technician or Gardener means any person engaged by Gardeners Kingston Vale to deliver the Services.

2. Scope of Services

2.1 Gardeners Kingston Vale provides gardening and garden maintenance services within its normal service area, which primarily includes Kingston Vale and surrounding locations. Acceptance of any Booking is at our discretion and may depend on the address, access, and scope of work.

2.2 The specific Services to be provided will be agreed in advance, either by way of a written or verbal quote, a description on an invoice, or in booking confirmation communications.

2.3 Gardeners Kingston Vale reserves the right to decline or discontinue any work that is unsafe, unlawful, or beyond the competence, equipment, or insurance cover of our Technicians.

3. Booking Process

3.1 Bookings may be requested by the Customer using our accepted communication methods, such as phone or online enquiry forms. A Booking is only confirmed when we have accepted it and provided a date and, where applicable, an estimated time window.

3.2 The Customer is responsible for providing accurate and complete information regarding the property, access instructions, parking arrangements, and the nature of the work required.

3.3 Any Quotation provided prior to a site visit is an estimate only and may be revised following an inspection of the garden or outdoor area. Where the work required differs from that originally described, Gardeners Kingston Vale may adjust the price and seek the Customer’s approval before proceeding.

3.4 Gardeners Kingston Vale will make reasonable efforts to attend at the agreed time. However, all dates and times are estimates and may be subject to change due to traffic, weather conditions, previous job overruns, or other factors beyond our reasonable control. If significant delay is expected, we will seek to notify you as soon as practicable and rearrange where necessary.

4. Access and Customer Responsibilities

4.1 The Customer must ensure safe and reasonable access to the garden or outdoor areas where the Services are to be carried out. This includes arranging any necessary permissions for access through neighbouring land or shared spaces.

4.2 The Customer must inform Gardeners Kingston Vale in advance of any risks, hazards, or special conditions at the property, such as loose paving, unstable structures, underground cables, pet hazards, or restricted access points.

4.3 The Customer is responsible for securing pets and ensuring that children and other occupants remain at a safe distance from the work area while Services are being performed.

4.4 If access is not available on arrival, or if the Gardener is unable to carry out the Services due to circumstances within the Customer’s control, Gardeners Kingston Vale reserves the right to charge a call-out fee or apply the relevant cancellation fee as set out in these Terms.

5. Quotes, Pricing and Payment Terms

5.1 Unless otherwise stated, all prices are provided in pounds sterling and are exclusive of any applicable taxes which will be applied in accordance with current legislation.

5.2 Quotations are valid for a limited time only, as indicated at the time of issue, or if no period is stated, for 30 days from the date of the Quote. Gardeners Kingston Vale reserves the right to withdraw or amend a Quote before acceptance.

5.3 Gardeners Kingston Vale may price work either on an hourly rate basis or as a fixed price for specified Services. Where the work is charged by the hour, the Customer will be billed for the actual time spent on site, rounded up to the nearest agreed billing increment.

5.4 Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the visit. We may accept payment by cash, bank transfer, card, or other methods notified to you from time to time.

5.5 For larger projects, repeat maintenance plans, or commercial contracts, Gardeners Kingston Vale may require an advance deposit or staged payments. The amount and schedule of such payments will be specified prior to confirming the Booking.

5.6 If any payment is not received by the due date, Gardeners Kingston Vale reserves the right to charge interest on the overdue amount at the statutory rate allowed by law, and to recover any reasonable costs incurred in seeking to collect outstanding sums.

6. Cancellations, Rescheduling and Minimum Charges

6.1 The Customer may cancel or reschedule a Booking by giving at least 24 hours’ notice prior to the scheduled start time. Cancellations or rescheduling requests should be made using the same communication channels used to arrange the Booking or by another clearly agreed method.

6.2 Where less than 24 hours’ notice is given, Gardeners Kingston Vale reserves the right to charge a cancellation fee up to a reasonable proportion of the expected job value or a fixed call-out fee, to cover allocated time and any costs incurred.

6.3 If our Gardener arrives at the property at the agreed time and is unable to gain access or commence work for reasons within the Customer’s control, this may be treated as a late cancellation and subject to the same fees.

6.4 Gardeners Kingston Vale may cancel or reschedule a Booking at any time if required due to severe weather, staff illness, unforeseen operational issues, or other circumstances beyond our reasonable control. We will endeavour to provide as much notice as possible and to arrange an alternative date.

6.5 A minimum charge may apply to each visit, regardless of the actual time spent on site, as notified to the Customer at the time of Booking or quotation.

7. Gardening Work Standards and Materials

7.1 Gardeners Kingston Vale will perform the Services with reasonable skill and care and in accordance with good horticultural practice, taking into account seasonal conditions and site constraints.

7.2 Any timescales or anticipated results (such as growth, flowering, lawn improvement, or plant survival) are dependent on factors beyond our control, including weather, soil condition, pests, diseases, and the Customer’s ongoing maintenance. Therefore, we do not guarantee specific aesthetic outcomes unless expressly agreed in writing.

7.3 Where Gardeners Kingston Vale supplies plants, turf, or other living materials, we will endeavour to provide items of suitable quality. The Customer accepts that all living materials carry a risk of failure, and we cannot guarantee longevity, especially where aftercare instructions are not followed.

7.4 Any special materials requested by the Customer that are not part of our usual stock may require full or partial prepayment and may be non-refundable if the Booking is cancelled after ordering.

8. Waste Removal and Environmental Regulations

8.1 Gardeners Kingston Vale will handle garden waste in compliance with applicable waste and environmental regulations. Our standard service may include the collection and bagging of green waste and its removal from site, or placing it in the Customer’s designated garden waste container, as agreed in advance.

8.2 Where green waste removal is included, the Customer acknowledges that additional charges may apply depending on the volume, weight, and disposal fees involved.

8.3 Certain types of waste, including but not limited to soil in large quantities, rubble, building debris, treated wood, and hazardous materials, may not be removed as part of standard gardening Services. If such waste is discovered on site, we may decline to handle it or may provide a separate quote for appropriate removal, where lawful and feasible.

8.4 The Customer is responsible for informing Gardeners Kingston Vale of any restrictions or local regulations affecting waste collection at the property, and for ensuring any required permissions or permits are obtained.

9. Health and Safety

9.1 Gardeners Kingston Vale is committed to operating in a safe manner. Our Technicians will use appropriate tools and protective equipment and will assess risks on site.

9.2 The Customer must cooperate with all reasonable health and safety instructions given by the Gardener while Services are being performed. This may include temporary restrictions on access to certain areas.

9.3 Gardeners Kingston Vale reserves the right to suspend or terminate work if conditions are unsafe, such as extreme weather, hazardous materials, unsafe structures, or aggressive animals.

10. Liability and Limitations

10.1 Gardeners Kingston Vale will use reasonable care to avoid damage to the Customer’s property while providing the Services. However, minor cosmetic damage may occasionally occur as an inherent risk of gardening works, particularly in overgrown or difficult areas. The Customer accepts this risk.

10.2 If any damage is caused as a direct result of our negligence, the Customer must notify us as soon as reasonably practicable and in any event within 7 days of becoming aware of the issue. Gardeners Kingston Vale will investigate and, where appropriate, repair or compensate for the damage up to the value of the affected area or item, subject to the limitations set out in this section.

10.3 Gardeners Kingston Vale will not be liable for any loss or damage arising from inaccurate information provided by the Customer, undisclosed hazards, pre-existing defects, or the failure of materials or structures not supplied or installed by us.

10.4 Gardeners Kingston Vale will not be liable for any indirect, consequential, or economic loss, such as loss of enjoyment, loss of use, or loss of profits, arising out of or in connection with the Services.

10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be lawfully excluded under applicable law.

11. Complaints and Dispute Resolution

11.1 If the Customer is dissatisfied with any aspect of the Services, they should contact Gardeners Kingston Vale promptly with details of the issue, ideally within 48 hours of the work being carried out.

11.2 We will review the complaint, which may include arranging a site visit, and will seek to resolve the matter through corrective work, a price adjustment, or other reasonable remedy where appropriate.

11.3 Both parties agree to make reasonable efforts to resolve any dispute amicably before considering legal proceedings.

12. Data Protection and Privacy

12.1 Gardeners Kingston Vale will collect and process personal information about the Customer only as necessary to handle enquiries, provide Services, manage bookings and payments, and meet legal obligations.

12.2 Customer information will be handled in accordance with applicable data protection legislation. We will not sell personal data to third parties. We may share limited information with trusted service providers where required to deliver the Services or manage our business operations.

13. Changes to These Terms

13.1 Gardeners Kingston Vale may update these Terms and Conditions from time to time to reflect changes in law, industry practice, or our services. The version in force at the time of your Booking will apply to that Booking.

13.2 Updated Terms and Conditions may be made available on our website or provided to you on request.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights that may apply to consumers under local law.

By making a Booking with Gardeners Kingston Vale or by allowing our Technicians to commence work at your property, you acknowledge that you have read, understood, and agree to these Terms and Conditions.