Accessibility Statement

Accessibility Commitment for Gardeners Kingston Vale

Gardeners Kingston Vale is committed to providing an accessible and inclusive online experience for all visitors, including disabled people, older users, and those using assistive technologies. We want people in the Kingston Vale area to be able to access information about our gardening services in a way that works best for them.

Our Accessibility Standards

Our aim is for the Gardeners Kingston Vale website to meet the Web Content Accessibility Guidelines, known as WCAG 2.1, at the AA level. These guidelines define how to make web content more accessible and usable for people with a wide range of access needs, including visual, hearing, cognitive, and motor impairments.

We review the website on a regular basis to improve its accessibility and to ensure that new content and features follow WCAG 2.1 AA principles of being perceivable, operable, understandable, and robust.

Support for Screen Readers

The Gardeners Kingston Vale website is designed to work with modern screen reader software so that users can navigate and understand our pages without needing to see the screen. We aim to use clear headings, descriptive page titles, and meaningful text for buttons and controls, so that screen reader users can move through content efficiently.

Images used on the site include alternative text wherever they provide important information. Decorative images are marked so that they can be ignored by assistive technologies. We also try to keep language simple and direct, to help visitors who use screen readers or other tools to process text more easily.

Keyboard Navigation

Visitors should be able to use all core functions of the Gardeners Kingston Vale website using only a keyboard, without needing a mouse or touch screen. This includes moving through menus, forms, and interactive elements using the Tab, Shift plus Tab, Enter, and arrow keys.

We aim to provide a clear visible focus state so that users can always see which part of the page is currently selected when they move through it with the keyboard. We work to avoid keyboard traps, so that users can move forwards and backwards through content and leave any component they interact with.

Text, Layout, and Colour

We aim to use readable font sizes and line spacing across the Gardeners Kingston Vale website, so that text is clear and comfortable to read. Wherever possible, text can be enlarged using browser zoom without loss of content or functionality.

The colours and contrast used on the site are chosen to meet or exceed the recommended WCAG 2.1 AA contrast ratios, helping people with low vision or colour vision deficiencies. Information is never conveyed by colour alone, and we aim to avoid flashing or blinking elements that could pose a risk for some users.

Ongoing Improvements

Accessibility is an ongoing process rather than a one time project. We continue to improve the Gardeners Kingston Vale website so that people in the local area can easily learn about our accessible gardening services, request help, and understand what we offer.

As we update our content and features, we review them for potential accessibility issues and make changes where improvements are needed. We welcome feedback from users who rely on assistive technology or have specific access needs, as this helps us prioritise future work.

Contact for Accessibility Requests

If you experience any difficulty accessing information on the Gardeners Kingston Vale website, or if you need content provided in a different format, you can contact us using the usual contact details on our site. When you get in touch, it is helpful if you can tell us which page you were using, what you were trying to do, and any assistive technologies you use.

We will review your request and aim to respond in a reasonable timeframe with an explanation, an alternative way to access the information, or details of any changes we plan to make. Your feedback helps us make the Gardeners Kingston Vale website more accessible and inclusive for everyone in the community.